Terms and Conditions

Please read these terms and conditions carefully:

By accessing the services on The SafeToNet website or mobile application and clicking “I agree” you are agreeing to these terms and conditions. If you do not agree to these terms and conditions, do not click “I agree” and do not access the services.

Please see clause 3 for the terms and conditions applicable to any free trial that we may offer from time to time.

1. These terms

1.1 What these terms cover
These are the terms and conditions on which SafeToNet provides you with access to and use of the SafeToNet Safeguarding Software via a mobile application ("our app" or the "Services"). This service is powered by Ooredoo (your "Mobile Network Provider") and enables legal guardians to remotely monitor and manage the mobile device(s) of their dependant(s).
1.2 Why you should read them
Please read these terms carefully before you access or use The Services. These terms tell you who we are, how we will provide the Services to you, how you and we may change or end the contract between us, or what to do if there is a problem and other important information.

2. Information about us and how to contact us

2.1 Who we are
We are SafeToNet Limited a company registered in England and Wales with company registration number 08733316 and whose registered office is at 40 Caversham Road, Reading, England, RG1 7BT UK. Our registered VAT number is 174671584. The Company has offices in the U.S., Canada and Germany. This Service is powered by Ooredoo Q.P.S.C a public shareholding company established under law No. 21 of 1998 State of Qatar, with Commercial Registration no. 21183 whose main office is located at Ooredoo Tower, 100 West Bay Center, Corniche Road, PO Box 217, Doha, Qatar
2.2 How to contact SafeToNet?
You can contact SafeToNet via the Contact Us and Support sections on the SafeToNet website or by creating a support ticket in the SafeToNet app.
2.3 How we may contact you
If we have to contact you we will do so by writing to you at the email address you provided to us when you registered to use our Services. You may also be contacted by Ooredoo via your registered phone number(s).
2.4 "Writing" includes emails.
When we use the words "writing" or "written" in these terms, this includes emails.

3. Free trials

3.1 We may at times offer you access to and use of our Services for a number of days as determined and limited by each relevant offer free of charge (the "Offered Period"). 3.2 If you wish to take advantage of this free trial offer, you will need to register for the free trial through the SafeToNet website. You will be notified of available offers by Ooredoo. 3.3 Your free trial will commence on the day on which we confirm that your free trial has commenced and will end after a pre-defined number of days thereafter. You may cancel your free trial at any time during the Offered Period in accordance with these terms. 3.4 During your free trial, you must comply with the use requirements set out in clause 6 of these terms. 3.5 At the end of the free trial period, your SafeToNet subscription will be renewed at a fixed price every month, automatically until you unsubscribe. You can unsubscribe from this service anytime, by sending UNSUB to 92249 or contacting Ooredoo. To make use of this service, you must be 18 years or older, or have received permission from your parents/the person who is authorised to pay your bill 3.6 Any personal data that you provide to us when registering for our free trial offer will be processed in accordance with our Privacy Policy, as such this document may be amended from time to time by us in our sole discretion. 3.7 Any free trial we offer and that you accept may only be used once per household. 3.8 We reserve the right to withdraw or amend the terms of this free trial offer at any time with reasonable notice.

4. Our contract with you

4.1 How we will accept your order.
You may subscribe to and purchase our Services through the SafeToNet website, as powered by and directed to by Ooredoo. Acceptance of your order will take place when you receive an email from SafeToNet and a text message notification from Ooredoo, at which point your contract with Ooredoo will be updated to reflect this new subscription. The contract partner (parent/guardian) must be minimum 18 years of age on the date and time when the order is made.
4.2 If we cannot accept your order.
If we are unable to accept your order request, we will inform you of this and will not charge you for the Services. This might be (but is not limited to) because of unexpected limits on our resources which we could not reasonably plan for or because we have identified an error in the price, description or functionality of the Services.

5. Providing SafeToNet's Services

5.1 When the Services will be provided
The Services will be made available to you as soon as we have accepted your order. The Services are provided on a subscription basis for monthly terms only. Your subscription will automatically renew at the end of the relevant term for the duration of your most recent subscription term unless and until you cancel your subscription in accordance with these terms.
5.2 We are not responsible for delays outside of our control.
If our provision of the Services is delayed by an event outside our control then SafeToNet or Ooredoo will use reasonable endeavours to contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay where possible. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract.
5.3 What will happen if you do not give the required information to us.
We may need certain information from you so that we can supply the Services to you. If so, this will have been stated in the description of the Services on our site or our app. We will contact you to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may end the contract and clause 2 will apply. We will not be responsible for supplying the Services late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.
5.4 Reasons we may suspend the provision of Services to you.
We may have to suspend the provision of the Services to:
5.4.1 deal with technical problems or make minor technical changes;
5.4.2 update the Services to reflect changes in relevant laws and regulatory requirements;
5.4.3 make changes to the Services as requested by you or notified by us to you (see clause 10);
5.4.4 make changes to the Services as requested by Ooredoo
5.5 Your rights if we suspend the provision of Services.
SafeToNet and/or Ooredoo will contact you in advance to tell you we will be suspending provision of the Services, unless the problem is urgent or an emergency. You may contact SafeToNet or Ooredoo to end the contract for a Service if we suspend it, or tell you we are going to suspend it, in each case for a period of more than 48 hours.
5.6 We may also suspend the provision of the Services if you do not pay.
If you do not pay Ooredoo for the Services when you are supposed to (see clause 4) and you still do not make payment within 60 days of Ooredoo reminding you that payment is due, we may suspend provision of the Services until you have paid us the outstanding amounts. Ooredoo will contact you to tell you we are suspending the provision of the Services. We will not suspend the Services where you dispute the unpaid invoice (see clause 11.6).

6. Your use of the Services

6.1 In order to start using the Services, you will need to download our app onto your mobile device and the mobile device of each dependant whose mobile device you are seeking to monitor and manage through the use of the Services. You will need to create an account profile on each such mobile device. We will then link your account with the account(s) of each such dependant to enable you to start monitoring and managing their device(s).
6.2 When you link to the account of the dependant(s), we will collect personal information from each such account and device including a record of app, keyboard usage so that you may understand your dependant's activities and so that we can better safeguard your dependant(s). We will require consent to collect and use this personal information, and further detail is provided in our Privacy Notice.
6.3 You acknowledge and agree that you have the authority to link your account to the account(s) of the dependant(s) and that you will not set up an account for any person in respect of whom you are not the legal guardian.
6.4 You agree that applicable laws (both national and international) may apply to the safeguarding and monitoring of the account(s) of your dependant(s) and that it is your sole responsibility to ensure compliance with any such laws and you understand and acknowledge that we expressly disclaim any duty or obligation to do so.
6.5 It is your responsibility to inform your dependant(s) of your registration with us, the fact that you have downloaded our app onto the mobile device(s) they may be using and the fact that their keyboard usage may be safeguarded, tracked, analysed, filtered and reported through your use of the Services.
6.6 We will safeguard, track and analyse your dependant(s)'s keyboard usage across social networks, applications, messaging systems and mobile device usage and may provide reports to you via our app itself, or via email, text or other means.
6.7 We may from time to time provide other risk, cyber safety and account-related notifications and alerts to you. These notifications may include advice and messages about your dependant(s)'s cyber activity. We may deliver these notifications to your computer or mobile device.
6.8 Account activity notifications may be customised, deactivated or reactivated by you. We may add new notifications from time to time, or cease to provide certain alerts at any time at our sole discretion. Each notification may have different options available, and you may be asked to select from among these options upon activation of your notifications service.
6.9 Account-related notifications may be sent to you following certain changes made to your account, such as a change in your account information. We may also send you notifications regarding updates and other relevant information based on your preferences and the operation of the Services.
6.10 Some electronic notifications may be personal to you and your dependant(s). They may be sent to your primary email address, mobile phone number or made available via our app. If your contact information changes, you are responsible for informing us of that change. Changes to your contact information will apply to all of your notifications.
6.11 Notifications are not encrypted and will never include your password. However, notifications may include personal information about you and your dependant. Anyone with access to your email, text messages and your apps will be able to view the content of these notifications and it is your responsibility to maintain the privacy of this information.
6.12 We do not review the account(s) of your dependant(s) for any purpose, including but not limited to your ownership and control of such account(s). We do not and cannot assume responsibility for the timeliness, accuracy, deletion, non-delivery or failure to store any account activity, user data, communications or personalisation settings.
6.13 The analysis and notification of online usage provided by our app is automatically generated by our computer systems, and is not conditional on human observers of your dependant's activities. Our systems are designed to automatically search for particular words, terms, or other keyboard data, and provide notifications to you in accordance with selected preferences and options that are established when your account is registered or updated.
6.15 Use of our app
6.15.1 Our app and Services are designed to support, guide and help you to understand and manage your dependant's online, app and mobile activities and, where possible, automatically identify and filter content and messages that may be determined as harmful to your dependant(s) or disruptive to their daily lives and commitments.
6.15.2 The ways in which you can use our app may also be controlled by the rules and policies of the app store from which you download our app and the relevant app store's rules and policies will apply instead of these terms where there are differences between the two.
6.15.3 Our app is only supported by and available on Android and iOS devices of certain minimum specifications as set out in our FAQ. Please ensure that your device is compatible with and can properly receive our Services before you make any purchase.
6.15.4 In return for your agreeing to comply with these terms you may:
  1. a) download a copy of our app onto your mobile device and the mobile device(s) of your dependant(s) and view, use and display our app and the Services on such devices for your personal purposes only;
  2. b) use any related online or electronic documentation to support your permitted use of our app and the Service; and
  3. c) receive and use any free supplementary software code or update of our app incorporating "patches" and corrections of errors as we may provide to you.
6.15.5 We are giving you personally the right to use our app and the Services as set out above. Whilst you may have sharing rights as set out above, you may not otherwise transfer our app or the Services to someone else, whether for money, for anything else or for free. If you sell any device on which our app is installed, you must remove our app from it. 6.15.6 From time to time we may automatically update our app and change the Services to improve performance, enhance functionality, reflect changes to the operating system or address security issues. Alternatively, we may ask you to update our app for these reasons. If you choose not to install such updates or if you opt-out of automatic updates you may not be able to continue using our app and the Services. Our app will always work with the current or previous version of the operating system (as it may be updated from time to time) and match the description of it provided to you when you bought it. 6.15.7 If you download our app onto any phone or other device not owned by you, you must have the owner's permission to do so. You will be responsible for complying with these terms, whether or not you own the phone or other device. 6.15.8 By using our app or any of the Services, you agree to us collecting and using technical information about the devices you use our app on and related software, hardware and peripherals to improve our products and to provide any Services to you.
6.16 Licence Restrictions
6.16.1 Subject to these terms, we grant you a non-exclusive, non-transferable right, without the right to grant sub-licences, to use the Services for the duration of your contract with us solely for the purposes of such contract. 6.16.2 In using the Services, you will:
  1. comply with all applicable laws and regulations;
  2. keep a secure password for your use of the Services and keep the password confidential; and
  3. be solely responsible for procuring and maintaining your network connections and telecommunications links from your systems to our data centres, and for all problems, conditions, delays, delivery failures and all other loss or damage arising from or relating to your network connections or telecommunications links or caused by the internet.
6.16.3 You will not:
  1. attempt to copy, modify, duplicate, create derivative works from, frame, mirror, republish, download, display, transmit, or distribute all or any portion of the Services in any form or media or by any means;
  2. attempt to decompile, reverse compile, disassemble, reverse engineer or otherwise reduce to human-perceivable form all or any part of the Services; or
  3. license, sell, rent, lease, transfer, assign, distribute, display, disclose, or otherwise commercially exploit, or otherwise make the Services available to any third party (other than to any dependants).
6.16.4 You must:
  1. not use our app or any Services in any unlawful manner, for any unlawful purpose, or in any manner inconsistent with these terms, or act fraudulently or maliciously, for example, by hacking into (independently of whether this is done with good intention or otherwise) or inserting malicious code, such as viruses, or harmful data, into our app, any Services or any operating system;
  2. not infringe our intellectual property rights or those of any third party in relation to your use of our app or any Services, including by the submission of any material (to the extent that such use is not licensed by these terms);
  3. not transmit any material that is defamatory, offensive or otherwise objectionable in relation to your use of our app or any Services;
  4. not use our app or any Services in a way that could damage, disable, overburden, impair or compromise our systems or security or interfere with other users; and
  5. not collect or harvest any information or data from any Services or our systems or access a device that you are not responsible for or that is not under your control or attempt to decipher any transmissions to or from the servers running any Services.
6.16.5 You must use your best efforts to prevent any unauthorised access to, or use of, the Services and, in the event of any such unauthorised access or use, promptly notify us.

7. Your responsibilities and Services disclaimer

7.1. The use of the Services is not intended to replace or substitute your legal and ethical responsibilities to protect the health and welfare of the dependant(s) of which you are a legal guardian. We are not responsible for any reliance or decisions made by you based on the information available to you through the Services.
7.2 If you have any concerns about the information contained in a notification relating to your dependant's online activities or otherwise provided to you through the use of the Services, or if you detect or suspect criminal activity, or believe there is a risk of harm to any individual, you are solely responsible to report this to the police or other authority as appropriate.
7.3 In addition to clause 16.8, you understand that the Services:
7.3.1 require consent for personal data to be collected and used in accordance with the Privacy Policy and consent should be provided by either i) the dependent if they are at least 18 years for Hala users Charges will apply after the free trial and it will be deducted from your main balance, for Shahry users Charges will apply after the free trial and it will be added on your next bill.
11.6 What to do if you think an invoice is wrong.
If you think an invoice is wrong please contact Ooredoo promptly to let them know. You will not have to pay any interest until the dispute is resolved.

12. If there is a problem with the Services

12.1 How to tell us about problems.
If you have any questions or complaints about the Services, please contact either SafeToNet. by creating a support ticket on our website or within our app or send an email to All support cases handled by SafeToNet will be in English. You can contact Ooredoo for support services available in both English and Arabic.

13. Your rights in respect of defective services

If you are a consumer, we are under a legal duty to supply services that are in conformity with this contract. Nothing in these terms will affect your legal rights.

14. Intellectual Property Rights

You acknowledge and agree that we and/or our licensors own all intellectual property rights in the Services. Except as expressly stated herein, these terms do not grant you any rights to, under or in, any patents, copyright, database right, trade secrets, trade names, trademarks (whether registered or unregistered), or any other rights or licences in respect of the Services.

15. Personal Data

15.1 We will only use any personal data we collect through your use of Services in the ways set out in our Privacy Policy, as such this document may be amended from time to time by us in our sole discretion in accordance with applicable laws. 15.2 Please be aware that internet transmissions are never completely private or secure and that any message or information you send when using the Services may be read or intercepted by others, even if there is a special notice that a particular transmission is encrypted.

16. Our responsibility for loss or damage suffered by you

16.1 We are responsible to you for foreseeable loss and damage caused by us.
If we fail to comply with these terms, we (but not Ooredoo) are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, but neither we nor Ooredoo are responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen. To the fullest extent permitted by law, Ooredoo has no responsibility in relation to the Services. In no event will Ooredoo's liability to you not exceed the fees paid by you for the Services in the three months giving rise to your claim.
16.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so.
This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the Services including the right to receive services which are: as described and match information we provided to you; of satisfactory quality; fit for any particular purpose made known to us; and provided with reasonable skill and care.
16.3 When we are liable for damage caused by defective digital content.
If defective digital content which we have supplied damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we (but not Ooredoo) will either repair the damage or pay you compensation. However, neither we nor Ooredoo will be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
16.4 We are not liable for business losses.
We only supply the Services for domestic and private use. If you use the Services for any commercial, business or re-sale purpose neither we nor Ooredoo will have any liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16.5 Limitations to our app and the Services.
Our app and the Services are provided for general information and safeguarding purposes only. They do not offer advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of information obtained from our app or the Services. Although we make reasonable efforts to update the information provided by our app and the Services, neither we nor Ooredoo make any representations, warranties or guarantees, whether express or implied, that such information is accurate, complete or up to date.
16.6 Please back-up content and data used with our app.
We recommend that you back up any content and data used in connection with our app, to protect yourself in case of problems with our app or the Services.
16.7 Check that our app and the Services are suitable for you.
Our app and the Services have not been developed to meet your individual requirements. Please check that the facilities and functions of our app and the Services (as described on the App Stores or our site) meet your requirements.
16.8 Limitation of the Services
16.8.1 Except as expressly and specifically provided in these terms:
  1. you assume sole responsibility for results obtained from the use of the Services by you and for conclusions drawn from such use. Neither we nor Ooredoo will have any liability for any damage caused by any actions taken by us at your instructions or direction.
  2. all warranties, representations, conditions and all other terms of any kind whatsoever implied by statute or common law are, to the fullest extent permitted by applicable law, excluded from these terms and our contract with you; and
  3. the Services are provided to you on an "as is" basis.
16.8.2 Neither we nor Ooredoo warrant that your use of the Services will be uninterrupted or error-free.
16.8.3 Neither we nor Ooredoo are responsible for any delays, delivery failures, or any other loss or damage resulting from the transfer of data over communications networks and facilities, including the internet, and you acknowledge that the Services may be subject to limitations, delays and other problems inherent in the use of such communications facilities.
16.8.4 Our app uses data analytical systems to automatically detect and sometimes filter messages, and potentially images and other contents that are deemed harmful. These systems are not and cannot be 100% accurate and detection and filtering are based upon degrees of probability. Neither we nor Ooredoo guarantee the accuracy of these systems and you accept that the Services may not always filter harmful content and may at times erroneously filter non-harmful content.
16.8.5 Neither we nor Ooredoo guarantee that all activities conducted on dependant accounts will be safeguarded and or stored or recorded by the Services in every instance, and neither we nor Ooredoo guarantee that notifications triggered by certain activities on dependent accounts will be delivered in any specified time period.
16.8.6 You accept that we (and Ooredoo, to the extent applicable):
  1. may not have permitted access (from the suppliers of online applications and systems) or knowledge of every online social network, application, messaging system and device whether or not used by your dependant(s) who may also use social networks, applications, messaging systems and devices of others;
  2. cannot guarantee that all of your dependant's social network accounts, applications and messaging systems are being safeguarded, even if you believe that they are; and
  3. may not have access to or be able to collect sufficient data or be able to pattern your dependant's online behaviour and trends and that with limited data and patterns the Services may be or may become less accurate and may not therefore recognise, detect or filter harmful content.

17. Your rights to end the contract

17.1 Ending the contract at any time.
If you want to end the contract at any time, please get in contact with Ooredoo or SafeToNet. The contract will not end until the end of the period in respect of which your most recent payment has been made. For example, if you make monthly payments for our Services on the 1st day of each month and you wish to end the contract on 4 March, your contract will not end until 31 March.
17.2 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the Service re-performed or to get some or all of your money back).
17.3 Ending the contract because of something we have done or are going to do.
If you are ending a contract for a reason set out at clause 17.3.1 to 17.3.5 below the contract will end immediately and Ooredoo will refund you in full for any Services which have not been provided and you may also be entitled to compensation. The reasons are:
17.3.1 we have told you about an upcoming change to the Services or these terms with which you do not agree to (see clause 2);
17.3.2 we have told you about an error in the price or description of the Services you have ordered and you do not wish to proceed;
17.3.3 there is a risk that provision of the Services may be significantly delayed because of events outside our control;
17.3.4 we have suspended provision of the Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 48 hours; or
17.3.5 you have a legal right to end the contract because of something we have done wrong.

18. How to end the contract with us (including if you are a consumer who has changed their mind)

18.1 Tell us you want to end the contract.
To end the contract with us, please text UNSUB to 92249 or contact Ooredoo. Alternatively, get in touch by creating a support ticket on the SafeToNet website or in the mobile application. Please include details of your subscription, your Ooredoo telephone number, your name and email address.
18.2 How we will refund you.
If you are entitled to a refund under these terms Ooredoo will refund you the price you paid for the Services by the method, you used for payment. Refunds are applicable if based on genuine complaints about the service, that are supported by adequate log.

19. Our rights to end the contract

19.1 We may end the contract for the Services at any time by writing to you if:
19.1.1 you do not make any payment to us when it is due and you still do not make payment within 60  days of us reminding you that payment is due;
19.1.2 you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the Services; or
19.1.3 you are in material breach of any of the provisions of these terms and conditions, particularly clause 6.
19.2 You acknowledge and agree that we may exercise our right of termination described above without obtaining a court order for termination as set forth in the Civil Code of the State of Qatar, including without limitation Article 184(1).
19.3 We may withdraw the Services.
We may write to you to let you know that we are going to stop providing the Services. We will let you know at least 30 days in advance of our stopping the supply of the Services and Ooredoo will refund any sums you have paid in advance for Services which will not be provided.

20. Consequences of the contract ending

20.1 On termination of the contract for any reason:
20.1.1 any licence granted under these terms will terminate and you must stop all activities authorised by these terms, including your use of our app and the Services immediately; and
20.1.2 you must delete or remove our app from all devices in your possession and immediately destroy all copies of our app which you have.
20.2 On termination of the contract for any reason, any rights, remedies, obligations or liabilities that have accrued up to the date of termination, including the right to claim damages in respect of any breach of the contract which existed at or before the date of termination will not be affected or prejudiced.
20.3 Any provision of the contract that expressly or by implication are intended to come into or continue in force on or after termination of the contract will remain in full force and effect.

21. Other important terms

21.1. We may transfer our contract to someone else.
We may transfer our rights and obligations under these terms to another organisation. We will always tell you in writing if this happens and we will ensure that the transfer will not affect your rights under the contract.
21.2 You need our consent to transfer your rights to someone else.
You may only transfer your rights or your obligations under these terms to another person if we agree to this in writing.
21.3 Nobody else has any rights under this contract.
This contract is between you and us. No other person shall have any rights to enforce any of its terms. Neither of us will need to get the agreement of any other person in order to end the contract or make any changes to these terms.
21.4 If a court finds part of this contract illegal, the rest will continue in force.
Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
21.5 Even if we delay in enforcing this contract, we can still enforce it later.
If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the Services, we can still require you to make the payment at a later date.
21.6 Which laws apply to this contract and where you may bring legal proceedings.
Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of Qatar and the courts of Qatar shall have exclusive jurisdiction to settle any such dispute or claim.


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