In case the SafeToNet app is deleted from your child’s device, you will not get a notification on your parent device telling you specifically that this has happened. However, the app will detect a disconnection between yourparent device and your child’s device and notify you of this disconnection via the parent dashboard. A red circle will appear on top of your child’s profile alerting you that there is a disconnection between the devices.If you notice a red circle on top of your child’s profile, we advise you to carefully doublecheck with your child why the disconnection might have happened. We suggest to prompt an open and mindful conversation with your child, as there might be other reasons for a disconnection showing a red circle such as:

• The SafeToNet keyboard might have been removed/its permission might have been taken away from your child’s device
• Another keyboard could have been installed alongside the SafeToNetkeyboard
• The SafeToNet keyboard might not have full access
• The location settings on your child’s device could be set to ‘Never’ or‘While Using the App’ instead of ‘Always’
• The SafeToNet app could have been force closed
• Your child’s device is in flight mode or does not have connection to WiFi

If your child has deleted the SafeToNet app from their device, let us know ifwe can make improvements on our side to ensure your child has a better experience using our software! Please never hesitate to reach out to us under support@safetonet.com and share your thoughts with us, as our SafeToNet families’ experience with our app is what drives us forward every day.

SafeToNet safeguardes children from bullying, sextortion, abuse and aggression online. Our Intelligent Keyboard uses artificial intelligence to automatically and in real-time advise and guide a child as they message others and search for content. It prevents them from sending anything that could harm them or hurt others.

The keyboard detects when a child is being bullied, struggling with low self-esteem or showing signs of stress and anxiety. It offers them in-the-moment support by providing a series of calming and soothing audio guides that help them deal with the issues they face.

• Real-time filtering of harmful outgoing messages.
  The Intelligent Keyboard is a real-time assistant that educates your child to become a safer digital citizen. It changes colour as it detects risk and provides your child with advice and guidance in-the-moment.

• Digital Wellbeing Assistant
  While the SafeToNet keyboard helps steer children away from risks it detects, our powerful digital wellbeing features provide help with stress, as well as advice and guidance and a way to reflect on emotions. All this helps children deal with the issues related to living in a digital world.

• Emotions Diary
  The Emotions Diary is a private place for children to record and reflect on their emotions. Children write about their thoughts and emotions and become better equipped to deal with the emotions they experience whilst being online.

• For you as parents
  SafeToNet respects the privacy rights of your child and will not tell a parent what has been said, seen or heard. Instead the software advises as the child’s safety levels change and notably when risks have reached a level that may require intervention.
  The Explore the Signs feature helps parents to self-diagnose what the problem maybe. Parents can also search for specific advice on a wide range of online safety topics.

• Insights
  The indicator insights break down the movements towards or away from risk down into more granular information and help parents gain a better understanding of their children’s digital world.

At SafeToNet we believe that installing our app should be a family affair where the young are involved at all stages of the installation process so that they see that you want them to be an active part of their own safeguarding journey. It is so important that you get their ‘buy-in’ as it will reassure them that your goal is to protect their privacy and not to spy on them.

From your phone, you can download SafeToNet from your Google Play Store for Android devices, from the AppStore for Apple iOS devices and as well from your Samsung Galaxy Store from your own Samsung device.

We look forward to having you and your family joining us in our safeguarding journey!

In order to install and set up your account as easy as 1, 2, 3 we have put together some visual installation guides, which can be found in the following link here.

Your experience with SafeToNet means everything to us – please reach out to us at any time here if you experience any difficulties, it would be our pleasure to jump on a quick call with you and go over this process together!

As the safety of your child’s data is at the core of everything we do, with every SafeToNet subscription we solely grant the parent access to one ‘parent account’.

As the account holder, however, you can choose to log in to this account from different devices.

Important: for security reasons we recommend immediately resetting your password should a device be lost or stolen. If you ever face any issues, never hesitate to reach out to us anytime here.

At SafeToNet we understand that every family has its own story. Some families are big, some are small, some have many devices, and others prefer to share. Whatever your story is, you can be sure we have designed our app for you. As a parent joining SafeToNet you will be able to add up to 20 children devices per subscription.

At SafeToNet we take the young one’s right to privacy extremely seriously.

When creating a child’s profile, we will ask for a name for the device user (i.e., Amy), a device name (i.e., iPhone), the date of birth and the gender of the child.

The first two are just a way for you to create an alias for your child’s device so you can recognize it on your dashboard. In this case, feel free to add a nickname instead as this information is only there to help you! Knowing your child’s gender and age, however, allows us to better safeguard your child as we can identify potential trends in relation to cyber-bullying, grooming and other online threats that occur gender and age specific.

If you wish to know more, we have created a section solely on privacy for you here, alternatively, always feel free to reach out to us here as it would be our pleasure to go over this together with you.

We have made the process of recovering your password a very simple one:

1. Open your SafeToNet app and click on the ‘Parent Device’, underneath the log in screen you will see a ‘Forgot my Password’ button, click on this button;
2. Now, you will be asked to provide the email address you used to first registered with us;
3. You will now receive an email with a verification code and a link where you can change your password.

Your experience with SafeToNet means everything to us – please reach out to us at any time here if you experience any difficulties.

Yes, as the account holder, you can choose to log into your parent account from different devices.

However, please note, for security reasons we recommend immediately resetting your password should a device be lost or stolen. If you ever face any issues, never hesitate to reach out to us anytime here.

There are only a few steps required when removing your child’s device, however, please understand that this action can result in significant loss of profile information and behavior patterns related to that particular device.

To remove your child’s device from your account, tap on the child’s device you want to delete from your parent dashboard. Here, tap the device settings symbol in the top right corner, scroll to the bottom of the page and click ‘Delete device’. Confirm the deleting of the child’s device with your account password.

Growing up in a digital world is not always easy. Sometimes your child may be feeling down, struggling with low self-esteem or have fears they are not ready to talk to others about. Perhaps they are being bullied or a friend is being unpleasant.

SafeToNet is there to provide audio practices to help with your child’s digital wellbeing – offering both ‘in-the-moment’ practices when the intelligent keyboard identifies issues, or practices readily available in their app. It provides reassuring and soothing advice, giving support at a time when your child needs it the most.

When SafeToNet Intelligent Keyboard detects signs of aggression, cyberbullying, ‘Dark-Thoughts’ and other issues associated with digital wellbeing, it offers your child the opportunity to step back and take a breath. This will give the young a chance to stop and assess how these experiences may be affecting their wellbeing while offering tools to empower them to navigate through these events. 

The Wellbeing feature offers your child the following tools:

• Emotions Diary – designed as your child’s personal space where they can feel comfortable to expand on the nature of their emotions and put down into words what they are feeling. It is in effect a form of writing therapy that can help them understand their own emotional patterns, make sense of what they are experiencing and reflect whether further support may be needed.
• Breathing exercise – as a grounding practice to help your child take a step away from the digital world and take a moment for themselves to refocus, re-energize and pay more attention to how they are feeling.
• Audio Practices – designed by our team of cyber-psychologists to provide in the moment support as difficult online situations arise. These practices are a point of emotional support, reassurance, and practical advice.
• Wellbeing Keyboard Button – an interactive bubble on your child’s keyboard that alerts your child of detected patterns of emotional distress. It was built as a way to allow your child the opportunity to take a step back and reflect on what they wish to say next, without the regret of saying the wrong thing in the heat of the moment. It prompts the child to reflect on how certain situations make them feel and identify when they may need further support.
• Emotions Wheel – Sometimes even for grown-ups it’s hard to assess how we are feeling, so imagine, how much harder it is for the younger ones to put their experiences into context. The Emotions Wheel was designed as a visual representation to help them pinpoint their emotions.

SafeToNet upholds the value of a child’s right to privacy, this is why it never shares any of the content your child adds to the app. As a parent, you will not be able to see the content of the added emotions or notes that your child writes on their diary, unless they willingly choose to show you. Only when appropriate, we inform parents as to the types or themes of concern raised by a child’s behavior or interactivity.

Parental controls are usually integrated within your device to give you the opportunity to manage your child’s screen time. The SafeToNet app can be used in combination with your phone’s native parental controls.

More information on how to access native parental controls can be found here for Apple iOS devices and here for Android devices.

Advice and guidance prompts are widely accessible across the SafeToNet platform and are perhaps the key to promoting a family-wide understanding of the digital world and its associated risks.

With access to a range of different resources, parents and children are able to find information about a range of safety topics. Children can access the resources directly through their keyboard including the moment when the software detects an issue.

SafeToNet currently filters outgoing text messages only. However, we are developing on a solution which will also filter outgoing images and videos. Those images and videos containing graphic material not suited for children and young adults make up a huge part of today’s online dangers and threats, so we are looking forward to helping you to tackle this in the near future!