SAFEGUARDING

AND DIGITAL WELLBEING

for when you aren't
by their side.

Our Most Popular Questions

No need to wonder any more – you can find the answers right here!

About SafeToNet

SafeToNet’s award-winning software, uses AI technology to help safeguard children and young people from online risks such as bullying, extortion, abuse and aggression. It helps prevent the young from making mistakes online by preventing harmful messages from being sent on social networks and messaging apps. 

SafeToNet’s technology is for those families that want to safeguard their children against risks online. 

SafeToNet uses pioneering technology, including artificial intelligence, to analyze and filter messages that children send online. It correlates the messages that children type to their online behavioral  patterns and detects changes that could suggest your child is at risk. It only looks for threats and has been taught to detect bullying, abuse, aggression, risks of a sexual nature and also emotions that could suggest your child is fearful or suffering from low self-esteem. 

The software is currently available in the UK, Germany, Austria and Switzerland with more countries due to go live soon. 

Any smart phone or tablet that runs on Android 6 or higher or Apple iOS 11 or higher.
Although we have plans to extend this in the future, SafeToNet is currently not compatible with PC and gaming consoles.

You can download the SafeToNet app from the Google Play Store for Android devices here and from the App Store for Apple iOS devices here plus the Samsung Galaxy Store.

Currently, SafeToNet safeguards children from bullying, abuse, aggression and sexual risks. It also looks for signs of fear and low self-esteem albeit for this latter risk it does not filter content but instead provides real-time advice and guidance.

 

Privacy at SafeToNet

SafeToNet takes its duty to respect the privacy rights of those who use its software extremely seriously. The Company adopted a ‘privacy-by-design’ approach from the outset and has adopted a number of significant privacy measures:

 

  • Purposefully allows a child to remove its software;
  • Never shows a parent what the child is typing or who they are interacting with;
  • Explains to a child what the software does and how it affects them with simplified terms;
  • Uses passcodes to pair a parent and child’s device to help prove physical closeness of the two devices and thereby help to evidence the relationship of the parent and child;
  • Has designed its software through the eyes of the child rather than through the eyes of the parent. This contrasts with other tools similar to SafeToNet who might instead give the parent the ability to see content that is private to the child;
  • Gives a child the chance to rectify a mistake without a parent being informed.

No. The software never allows anyone other than the child and who they are messaging to see the content of their messages. Parents never get to see what is being typed or who the child is interacting with. Instead, SafeToNet’s safeguarding software purposefully encourages dialogue between parents and children about the issues that may arise when exploring the online world. It raises the child’s awareness and notifies parents when risks increase, encouraging conversation whilst respecting the child’s rights to’ privacy. 

No, the app does not filter content your child may receive. Data protection and privacy laws make it illegal in Europe to analyse incoming messages whilst they are in transit and before they have been seen by the intended recipient.  

SafeToNet takes its duties to respect the privacy rights of its users extremely seriously. When creating a child’s profile, we will ask for a name for the device user (i.e., Amy), a device name (i.e., iPhone), the date of birth and the gender of the child. The first two are just a way for you to create an alias for your child’s device to recognize it on the parent’s dashboard. You can use a nickname for your child if you prefer.

Knowing your child’s gender and age allows us to better safeguard them as we can detect potential issues in relation to cyber-bullying, grooming and other online threats that can sometimes occur gender specifically. Knowing the age of your child also allows us to provide more appropriate safeguarding advice that can change as your child gets older.

Subscription & Billing

Your payment subscription is managed by your mobile application platform – Google Play Store and Samsung Galaxy Store for Android devices and App Store for Apple iOS devices. More information on how to manage, activate and cancel your account on Google Play Store can be found here and on App Store here.

How to cancel my subscription with SafeToNet
Your payment subscription is managed by your mobile application platform – Google Play Store for Android devices and App Store for Apple iOS devices. More information on how to manage, activate and cancel your SafeToNet account on Google Play Store can be found here and on App Store here.

How do I remove/delete SafeToNet from the parent & child device?

Android Devices
To uninstall SafeToNet from an Android device you can either: 1) tap and hold on the SafeToNet’s app on your device and drag it into the uninstall option that pops up on the top right corner of your device; or 2) you can do the following steps: Settings > Apps > SafeToNet > Uninstall.

Apple iOS Devices
Tap and hold on the SafeToNet’s app, enabling the X symbol to appear on the top left corner of the app. Tap the X symbol and the app will be successfully uninstalled from the device.

How do I remove a child’s device from the parent account?
To remove your child’s device from your account, tap on the child’s device you want to delete from your parent dashboard. Here, tap the device settings symbol in the top right corner, scroll to the bottom of the page and click ‘Delete device’. Confirm the deleting of the child’s device with your account password.

Note: Device deletion can result in significant loss of profile information and statistics collected of that particular device.

 

The App Store, Play Store and Samsung Galaxy Store have a separate system for billing and payment information, we kindly ask that you visit Google Play Store here and App Store here for more information as to your account status and to arrange a refund with them.

Once you have canceled and received the refund through the App Store/Play Store/Samsung Galaxy Store and you would like a different type of subscription, please send an email to support@safetonet.com so we can correct your account on our end.

As a parent you will be able to have 1 parent account per subscription, this account however can run on different devices simultaneously.

Please note, for security reasons we recommend immediately resetting your password should a device be lost or stolen.

You can add a total of 20 child devices to each parent account.

Yes. You can download the SafeToNet app from the Google Play Store and Samsung Galaxy Store for Android devices and from the App Store for Apple iOS devices.

Your Parent Account

You can download the SafeToNet app from the Google Play Store and Samsung Galaxy Stores for Android devices here and from the App Store for Apple iOS devices here.

So, you are now in the installation process. Please don’t worry, as we have put together a visual installation guide to make this process as seamless and easy as possible for you.

Should you at any point face any difficulties or have any pending questions, please do not hesitate in reaching out to our Support Team here. We are always happy to personally guide you through this process.

As a parent you will be able to have 1 parent account per subscription, this account however can run on different devices simultaneously.

Please note, for security reasons we recommend immediately resetting your password should a device be lost or stolen.

You can add a total of 20 child devices.

SafeToNet takes its duties to respect the privacy rights of its users extremely seriously. When creating a child’s profile, we will ask for a name for the device user (i.e., Amy), a device name (i.e., iPhone), the date of birth and the gender of the child. The first two are just a way for you to create an alias for your child’s device to recognize it on your dashboard. You can use a nickname for your child if you prefer.

Knowing your child’s gender and age allows us to better safeguard them as we can detect potential risks in relation to cyber-bullying, grooming and other online threats that occur gender specifically.

To recover your password simply tap on ‘Forgot my Password’ button underneath your log in screen. You will be asked to provide the email address with which you have registered and insert the verification code that is sent to your email address. Now you will be able to generate a new password.

As a parent you will be able to use your normal login credentials to enter your account on another device and this won’t disconnect your child’s device to yours. We do, however, recommend in case of a lost/stolen device to prompt a change in password, to avoid any breaches to yours and your child’s data stored on your profile.

Yes, you can log into your parent account from other devices and use them simultaneously with the same account.

Please note, for security reasons we recommend immediately resetting your password should a device be lost or stolen.

Your Child Account

Currently, SafeToNet technology primarily targets content of sexual and aggressive nature, as a tool to help parents safeguard their children like you against cyberbullying and sexting. Additionally, the keyboard can detect the so-called ‘Dark Thoughts’ which include content hinting at depression or anxiety.

SafeToNet differs from other safeguarding tools in a way that it seeks to empower children to navigate the online world with safeguards in place, while educating them about risks online. The keyboard seeks to help children gain awareness of possible risks while communicating online.

SafeToNet’s goal is to act as a safeguarding tool to help open the dialogue between parents and children about the issues that may arise when exploring the online world. We exist to raise the child’s awareness and to notify parents, encouraging conversation, while respecting the younger ones’ privacy. Our app upholds the value of a child’s right to privacy, this is why it never shares any of the content the child is sending or receiving with the parents. The parent, you will not be able to see the content of any messages sent by their child unless they willingly choose to show it to the parents. Only when appropriate, we inform parents as to the types or themes of concern raised by a child’s behavior or interactivity.

As we value the child’s rights to decide whether SafeToNet is the right tool for them, the child will always have the ability to remove the SafeToNet’s app from their device. However, if this occurs, it might be an opportunity to open a discussion around issues that may arise when exploring the online world.

No, the app does not filter content the child may receive. Data protection and privacy laws determine that filtering the content sent by a person who has not agreed to use the software is illegal. The more children and teenagers use SafeToNet, the less likely it becomes that your child may receive harmful content from other minors.

While SafeToNet filters outgoing messages, it is not a messaging app. Instead, SafeToNet filters text through its intelligent keyboard. That means that your child can use all social media and messaging apps as it used to – but it also gains an additional safeguard.

Using SafeToNet

SafeToNet filters signs of bullying, abuse, aggression and sexual content that may constitute a risk. Additionally, the keyboard can detect signs of fear and low self-esteem  however in these instances it does not filter but instead gives supportive advice and guidance in real-time.

SafeToNet differs from other safeguarding tools in a way that it seeks to empower children to navigate the online world with safeguards in place, while educating them about risks online. The keyboard seeks to help children gain awareness of possible risks while communicating online.

On the parent dashboard you will find little dots at the top of every picture. If the dot is green and your child’s profile picture is clear,  it means you are connected your child’s device. A child’s profile that hasn’t been connected properly will show a red dot on top of the child’s profile picture, the picture background will be red, and it will display an exclamation mark icon.

A step-by-step guide is also available on page 25 of our SafeToNet Android Handbook or  SafeToNet Apple iOS Handbook.

If your child’s device has successfully been connected to your device upon installation, the following factors should be considered when the child’s device appears disconnected:

  • It could be that the SafeToNet keyboard has been removed from your child’s device.
  • Perhaps another keyboard has been installed alongside the SafeToNet keyboard.
  • Possibly full access has not been given to the SafeToNet keyboard.
  • Maybe the location on your child’s device setting is set to ‘While Using the App’ instead of ‘Always’.
  • It is also likely that the SafeToNet app has been forced shut on your child’s device.
  • Or the SafeToNet app may have been removed from your child’s device.

If none of the above occurred, it could also be that your child’s device is in low power mode, has ran out of battery or has had a temporary loss of phone signal (e.g. airplane mode). Please bear in mind that the device re-connection could take up to 10 minutes to show in the parent dashboard.

Should this persist, please do not hesitate to reach out to our customer support team here – our team is always happy to explore this further for you.

To use the SafeToNet keyboard, and in order to avoid clashes, we will ask you to allow full access to our keyboard.  To allow full access please tap on ‘Allow Full Access’ and you will direct your child to the keyboard page of their phone settings. Tap on ‘Keyboards’ and then toggle the button ‘Allow Full Access’.

In relation to Apple devices, it is also important to ensure that all other keyboards are removed from the child’s device. In this occasion, please rest assured that the SafeToNet app will automatically prompt a message on your child’s Apple device to remove any additional keyboards detected.

Yes. There are some circumstances in which you might need to regenerate the 8-digit code that had been used initially to connect your child’s device to your parent’s device.

As a parent are able to regenerate the code by simply tapping on the child’s profile you are trying to connect with, and the system will prompt you to generate another code. Once the code has been generated, yout will simply need to follow the same child on-boarding steps completed initially.

A step-by-step guide is also available on page 22 of our SafeToNet Android Handbook or on page 21 of our SafeToNet Apple iOS Handbook.

We understand that learning how a new app works can sometimes be a challenging process, and so we have created a visual guide to help you explore it. The guide can be found on page 26 of our SafeToNet Android Handbook or page 25 of our SafeToNet Apple iOS Handbook.

The Self Learning Mode is the initial period after the installation of SafeToNet and during which our technology is still learning and getting to know your child. We know that each child is unique and that everyone behaves and communicates differently. Therefore, the system requires a period of time during which it will learn and adapt to your child’s language and behavior. It is possible that during this period words may be mistakenly flagged on your child’s device. Don’t worry, this means that the system is improving over time. Once this initial adaptation period ends, accuracy will improve.

SafeToNet provides two different types of notifications to parents:

  • News: this is information about new apps, their risks, new online trends and new potential threats in the online world. You can find them in the ‘bell-icon’ in the center of the parent dashboard.
  • Personalized notifications: which are directly related to your child’s activity on their device. It will for example alert you when your child removes any permission or the SafeToNet app from the device.

Deciding to logout from the app on a parent’s device will not disconnect the child’s device from the parents. SafeToNet will continue to run on the child’s device normally.

Removing a child’s device profile that hasn’t yet been successfully connected will not impact you in any way. However, if the connection had already been successfully completed, deleting it will break the connection between the parent’s and the child’s device.

Please bear in mind that this action can result in significant loss of profile information and statistics collected on that particular device.

 

We know that everything you do on your device is private, and we have taken measures to ensure it stays that way. By granting Full Access to the SafeToNet keyboard, this does not mean everything you type is transmitted off your device, despite the warning message that shows when you allow the permission.

Anytime you allow a keyboard to have full access, Apple displays a warning that says the keyboard can transmit credit card numbers and passwords. However, most app and website developers mark password and credit card fields as ‘sensitive’. Apple blocks all third-party keyboards (including SafeToNet’s) from accessing any field marked sensitive, so in fact the keyboard cannot transmit that information to SafeToNet.

Do you transmit anything I type?
The SafeToNet Keyboard does not ‘transmit anything you type’, as Apple’s warning message may lead you to think. Apple’s operating system generates that message and ignores how our keyboard works – as it does for other suppliers of intelligent keyboards.

We want to ensure you have no doubts about the way our keyboard works. None of the words a child types are ever sent to the Parents or to SafeToNet. Only the child sees what they type and of course those they may be messaging. That warning message (which is displayed before you allow Full Access) is there to make sure you are aware of what is technically possible before making a decision about whether to trust SafeToNet. We have your best interests at heart. We are here to help keep children safe and have taken many measures to protect their absolute rights to privacy.

What exactly is Full Access used for?
We need Full Access because the SafeToNet Safeguarding Keyboard stores on your device its artificial intelligence algorithms, learnings about the way you type and your knowledge of online safety. Our algorithms run locally on your device and not in the cloud, so your words and content are kept with you and not with us. Without this permission the keyboard would not be able to keep you safe.

To give you added peace of mind, you can delete the SafeToNet keyboard at any time albeit your parent will be alerted if you do this. They need to know as they chose to use SafeToNet to keep you safe.

Privacy
We take user privacy very seriously, and all of the data that we handle is strictly guarded by our Privacy Policy. You can read it here.

There are features on your child’s device that can help you manage their screen time. Whilst SafeToNet does not connect to these features it is helpful for a parent to refer to SafeToNet when deciding on screen time matters.

More information on how to access native parental controls for Apple iOS devices here and for Android devices here.

While SafeToNet filters outgoing messages, it is not a messaging app. Instead, SafeToNet filters text through its intelligent keyboard. That means that your child can use all social media and messaging apps as it used to.

Not finding what you are looking for? Reach out to us here, we’ll get you the answer!
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